We have clients from many business backgrounds, with many of them having different requirements. Luckily, we have a developed solution discovery process that will identify what you need to secure your systems in the future. 

ERP stands for ‘Enterprise Resource Planning. ERP software integrates business processes in real-time and is mediated by software and technology. It is used to manage a company's resources. ERP systems combine all business management functions, including planning, inventory management, engineering, order processing, manufacturing, purchasing, sales, marketing, accounting, finance, human resources, and more. Companies use some form of ERP to bind together the different computer systems for a large organisation.

Below are the indications that your business needs a new ERP:

• Continuous customer complaints about poor service
• Using multiple systems for the same task
• Failing to get accurate information for decision-making
• Using handwritten rather than digital notes
• Using the same data into more than one system
• Inability to expand the business due to limitations of existing information system
• Vulnerability to lose data
• Relying on others for the completion of your task

Yes, as a mandatory step in the ERP software implementation, Q&A provides training for you and your employees. If a trained employee leaves you, and you hire a new person, we can even train your new employee and educate him on how to use the system effectively for your business objectives.

At Q&A, we have also developed courses and a ‘business leader user guide’ where functionality and modules are explained in detail.

The return on investment (ROI) for ERP software implementation compares the cost of the ERP system against the revenue created by the ERP solution. ROI is calculated by adding the forecasted returns from ERP software and dividing the resulting amount by the Total Cost of Ownership TCO of ERP; the resulting quotient is ERP Return On Investment.

Remember that ERP software implementation may slow down the business process during compressed schedules, with the software implementation process less likely to align to business processes that serve specific goals. Q&A will ensure that your business process works smoothly and without any disruption during the business implementation process.

We help provide on-time, on-target support to our clients. Also, our experts can connect to your server in real-time for any kind of maintenance or support required.

Q&A offers quarterly and annual maintenance programs that include technical support for your ERP system, or we can provide technical support on an individual incident basis.

Our ERP technical support team can assist you with questions throughout the day, either by call or email.